Number of locations: 2
Years in business: 19
Square footage (main location): 2,000
Number of employees at height of season: 12
Owner: Kenneth Lane
Manager: Anthony Quintile
We constantly reassess how we are performing on all levels. We review any mistakes we have made—dissatisfied customer scenarios, for example—and try to fi gure out how we could have handled the situation better. There is never a point at which we say, “This is as good as we are going to get,” and rest on our laurels.