Wednesday, March 4, 2009

Trek Bicycle Store:Art’s SLO Cyclery

Trek Bicycle Store-Art’s SLO Cyclery

San Luis Obispo, CA
Number of locations: 2
Years in business: 26
Square footage (main location): 5,000
Number of employees at height of season: 20
Owners: Scott Smith and Eric Benson
Managers: Lucien Gamache (sales), Jon Richert (service)

We are a great shop with a staff that loves to ride. Along with our 5,000-square-foot store, we also have a 4,000-square-foot warehouse
for additional service stations, our bike backstock and a break area that includes a 5-by-16-foot half-pipe to get our ride and skate on during breaks. We
actually care about the long-term customer experience. When a customer comes in, they will have someone take them through the educational process on
the different bicycles or accessories, the decisions, the purchase and right through to fi t. We will deliver and pick up bikes for repair if requested. All in all, we
will do whatever it takes to make our customers (we like to call friends) happy and satisfi ed.

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