Bike Sales and Fitness: Bicycle Garage Indy

Indianapolis, IN
Number of locations: 3
Years in business: 25
Square footage (main location): 15,000
Number of employees at height of season: 75
Owner: Randall G. Clark
Manager: Toby Holsman

BGI has two operating divisions: bicycles accounts for two-thirds of sales and residential/commercial fi tness accounts for one-third. This model allows BGI to combat the seasonality of our industry and retain a high-quality workforce. We communicate with 35,000 known cyclists through a permission-based graphical email system. These emails are signed by the owner and reinforce the local nature of our business.

Bicycles Plus,Folsom

Folsom, CA

Number of locations: 1

Years in business: 20

Square footage: 5,800

Number of employees at height of season: 16

Owner: John Crews

Manager: Brad Winter

Bicycles Plus was founded by retired BMX pro and American Bicycle Association Hall of Fame member John Crews. Our founding principal was to treat people the way we want to be treated and sales would follow. Crews is also the co-founder of Ride for a Reason charity, which benefi ts Parkinson’s and cancer research and survivorship. The staff at Bicycles Plus genuinely likes their jobs.

Bike and Fitness: Z’s Bike and Fitness

Davie, FL

Number of locations: 2

Years in business: 5

Square footage (main location): 3,000

Number of employees at height of season: 10

Owners: Alex and Lisa Zambrana, Nicholas Yanarella

(partner)

Manager: Nicholas Yanarella

Every person on our staff is passionate about cycling. We encourage our staff to try the latest, lightest, fastest and best product to stay current with what does and doesn’t work. We sponsor and employ four members of Team Z’s Bike/Santos Elite cycling team, South Florida’s No.1 ranked team and Florida State criterium champion. Community involvement includes youth development programs and a beginners women’s ride.

Trek Bicycle Store: Steven’s Bicycles

Fresno, CA

Number of locations: 2

Years in business: 52, 18 under current ownership

Square footage (main location): 4,000

Number of employees at height of season: 25

Owner: Brent Kutzbach

Manager: Jon Stewart

Our shop has been around for more than 50 years. We’ve been able to keep up with the changes in the industry and stay on the cutting edge of new trends and technology. We take the time to fi nd out our customers’ individual needs and fi t them with the best possible match. Our staff rides so they have fi rst-hand knowledge of what they’re selling.

Trek Bicycle Store: Landis Cyclery

Phoenix, AZ 

Number of locations: 4 

Years in business: 95 

Square footage (main location): 10,000 

Number of employees at height of season: 7 fulltime, 5 part-time

Owners: Richard and Robert Landis

Manager: Tim Ferguson

The degree to which we are involved in local cycling. For 95 years we’ve been supporting all things cycling—races, clubs, teams, bike rodeos, health fairs, bicycle-related charities and bicycle advocacy. From helping kids develop a high school cycling team to the sponsorship of a RAAM team, we get involved. The people we come in contact with share our passion for cycling and often become our best ambassadors.

Breakaway Trek Bicycles Store & Fitness

Breakaway Trek Bicycles Store & Fitness

Portage, MI

Number of locations: 3

Years in business: 53

Square footage (main location): 10,000

Number of employees at height of season: 30

Owners: Paul Wells and Ken Polidan

Manager: Steve Johnson

Breakaway Bicycles has a long history in the bicycle industry. Our trek bicycles store have kept up with the times. We specialize in every aspect of bicycling. In every category, we not only have a nice stock on hand to show, we have employees knowledgeable in that category. Another

area that sets us apart is our vast inventory.

Belmont, MA (industry services bicycles)

Belmont, MA (industry services bicycles)

Number of locations: 2 full service, 1 outlet

Years in business: 30

Square footage (main location): 10,000

Number of employees at height of season: 95

Owners: Clint Paige, Peter Mooney, John Allis

Managers: Jason Paige, Jason Suderman, Andy Ewas

Perhaps the most comprehensive selection of goods and services in the industry and the level of experience and enthusiasm of our staff. More than 20 of our full-time staff have been with us for at least 10 years, and the relationships they have developed with our customers drives us forward.

BikeSource #5

BikeSource #5(Trek Bicycle Store)

Overland Park, KS

Number of locations: 7

Years in business (this location): 19

Square footage (this location): 10,000

Number of employees at height of season (this location): 23

Owner: Incorporated

Manager: Mark Neace

We don’t just sell parts and service; we strive to deliver a complete cycling experience tailored to each individual who walks through our door. Whether they’re beginning recreational riders or professional athletes, our customers depend on us to identify their needs and maximize their enjoyment of the sport. We’ve assembled a diverse and knowledgeable staff that shares our customers’ passion for cycling, and we continually educate ourselves on the industry’s latest technology.

B&L Bike and Sports-recycles its waste metal

B&L Bike and Sports

Solana Beach, CA

Number of locations: 2

Years in business: 7

Square footage (main location): 4,500

Number of employees at height of season: 28

Owner: Scott Rittschof

Managers: Dan Breyer, Jeff Rowe, Julia Uhlendorf

B&L is a friendly place. B&L recycles its waste metal, cardboard and much of its rubber. B&L supports racing and causes that provide access to cycling. B&L exists to help cyclists have fun, solve problems, satisfy needs and meet goals. Being largely comprised of old cycling geezers who know their stuff, ride often and care about people, we know more and share more.

Trek Bicycle Store:Art’s SLO Cyclery

Trek Bicycle Store-Art’s SLO Cyclery

San Luis Obispo, CA

Number of locations: 2

Years in business: 26

Square footage (main location): 5,000

Number of employees at height of season: 20

Owners: Scott Smith and Eric Benson

Managers: Lucien Gamache (sales), Jon Richert (service)

We are a great shop with a staff that loves to ride. Along with our 5,000-square-foot store, we also have a 4,000-square-foot warehouse

for additional service stations, our bike backstock and a break area that includes a 5-by-16-foot half-pipe to get our ride and skate on during breaks. We

actually care about the long-term customer experience. When a customer comes in, they will have someone take them through the educational process on

the different bicycles or accessories, the decisions, the purchase and right through to fi t. We will deliver and pick up bikes for repair if requested. All in all, we

will do whatever it takes to make our customers (we like to call friends) happy and satisfi ed.

Trek Bicycle Store-Bokoo Bikes

Trek Bicycle Store-Bokoo Bikes

Chanhassen, MN

Number of locations: 2

Years in business: 7

Square footage (main location): 11,000

Number of employees at height of season: 35

Owner: Ed Vigil

Manager: Lance Schultz

Our founder has been able to apply his knowledge and experience as an international commodities trader to our industry, and give us the edge to deliver the ultimate experience to our customers. Since opening in 2000 we have been at the forefront of providing an exceptional bicycle retail environment. By reinvesting our money and resources into the business, it allows us to constantly tweak and refi ne our business using the kaizen philosophy. We monitor our business like a large corporation, using reports from our retail software to track trends and review the history of the business. This allows us to create a plan to achieve our goals. All of this allows us to deliver the ultimate retail experience to our customers.

Trek Bicycle Store-Absolute Bikes

Trek Bicycle Store-Absolute Bikes

Flagstaff, AZ

Number of locations: 2

Years in business: 19

Square footage (main location): 2,000

Number of employees at height of season: 12

Owner: Kenneth Lane

Manager: Anthony Quintile

We constantly reassess how we are performing on all levels. We review any mistakes we have made—dissatisfied customer scenarios, for example—and try to fi gure out how we could have handled the situation better. There is never a point at which we say, “This is as good as we are going to get,” and rest on our laurels.

Trek Bicycle Store-Action Sports

Bakersfi eld, CA

Number of locations: 1

Years in business: 20

Square footage: 23,500

Number of employees at height of season: 42

Owner: Kerry Ryan

Manager: Sam Ames

What Sets You Apart: Action Sports is a specialty multi-sport store with

more than 800 bicycles on the fl oor, including 13 road and mountain brands

and six brands of cruisers and BMX bikes—a rare combination of Trek

and Specialized alongside Scott, Cannondale, Cervélo, Colnago, Pinarello,

Merckx and more. We fi t every bike to every customer, which often includes

saddle, crank or handlebar swaps. All bikes come with lifetime free basic

tune-ups, which keeps customers coming back. Other features include our

Big Ring Café, a “VERT” 5,000-foot climbing gym, a large winter sports

department, and a mezzanine for wattage training, seminars, club meetings

and ladies’ night.

Trek Bicycle Store-The Bicycle Planet

Syosset, NY

Number of locations: 1

Years in business: 13

Square footage: 10,000

Number of employees at height of season: 16

Owner: Morry Edelstein

Managers: Russell Gobetz, Chrissy Goldman and Paul

Schumacher

What Sets You Apart: Our staff is knowledgeable in all products that we sell,

from children’s bicycles and auto racks to cycling clothing and pro-level

road and mountain bikes. With our ongoing staff training, they keep up-todate

with the latest. We also offer customer fi nancing, extended warranties

and other service plans to help our customers enjoy the sport of cycling.

Trek Bicycle Store

Schererville, IN

Number of locations: 1

Years in business: 2

Square footage: 7,500

Number of employees at height of season: 27

Owner: David Eenigenburg

Manager: Chad Wolfe

What Sets You Apart: We are truly dedicated to making a difference in our

community, continually working with local governments to improve traffi c

patterns to include cyclists. If our clients love cycling and we can provide

them with safe and fun places to enjoy it, our business will continue to

fl ourish. Our store is beside the abandoned Pennsylvania Railway Corridor,

and the owner has been working to develop this into a bike trail network,

which would connect fi ve towns by bicycle. In 2007, we were awarded $1.5

million to start work. It’s part of the American Discovery Trail (ADT), which

will someday stretch from the Atlantic to the Pacifi c Ocean.

Trek Bicycle Store-Marty’s Reliable Cycle

Randolph, NJ

Number of locations: 3

Years in business: 29

Square footage (main location): 8,500

Number of employees at height of season: 30

Owner: Marty Epstein

Manager: Rob Kolesar

Marty Epstein has been a race and event promoter since the store opened in 1978, including New Jersey’s fi rst mountain race series and the Morristown Triathlon. The store has been involved in road races and teams for over 20 years, and Team Marty’s has 160 active members. Community leadership and involvement, encompassing school safety programs, various recreation department programs and other local charities, has always been a mainstay. Relating to community and sensing what is important to the community and our customer base has a profound effect on our customer relations.

Trek Bicycle Superstore

San Diego, CA

Number of locations: 4, Years in business: 5

Square footage (main location): 8,000

Number of employees at height of season: 50

Owner: Mike Olson

Manager: Rob Templeton

What Sets You Apart: We were voted the Best Bike Shop by Southern California’s

Competitor Magazine for fi ve years in a row. We make sure everyone in our

company knows that their mission is “To Improve People’s Lives.”

Trek Bicycle Store-Pittsburgh Pro Bicycles

Pittsburgh, PA 

Number of locations: 3

Years in business: 22 

Square footage (main location): 7,000

Number of employees at height of season: 30 

Owners: David Blank and Alan Orlansky 

Manager: Jason Wright

What Sets You Apart: We do a lot of team-building activities. We do a
monthly get-together for the staff ranging from a baseball game, bowling
or just dinner and drinks. The entire staff is extremely close. One of the
owners started working in the store when he was 10 years old sweeping
the floors. Every decision we make we ask ourselves how this would benefit
the customer. We have a “mom and pop” atmosphere that you get in a small
trek bicycle store but with the selection of bikes, parts and accessories that you get
anywhere else in the country. By carrying the best brands in the industry,
we are able to choose the best products and stock them for our customers,
thus eliminating redundant products in the store. We make the process of
buying a bicycle as easy as buying an inner tube. When someone comes in
to buy a bicycle, we interview them fi rst so we know what bicycle will best
suit their needs.

Trek Bicycle Store-Earl’s Cyclery and Fitness

Earl’s Cyclery and Fitness

Burlington, VT

Number of locations: 1

Years in business: 55

Square footage: 5,500

Number of employees at height of season: 28

Owners: Roger Frey, Jon Rodd

Managers: Jarrod Ogden, Richard Tom, Tyler

Jeppesen

What Sets You Apart: Earl’s sincere interest in bicycle advocacy is the

hallmark of our reputation in northwestern Vermont. We support every

local and national bicycle organization. In addition, we are called upon,

gladly support, and participate in every benefi t ride in our region.

Earl’s has one of the nation’s largest bike swaps; this past year we

consigned 677 used bikes. This huge event helps customers re-sell

their old bikes and creates great PR for our store—and in-store sales

of current inventory are huge during this event.

Trek Bicycle Store-Bob’s Bikes

Vestavia Hills, AL

Number of locations: 2

Years in business: 30

Square footage (main location): 5,000

Number of employees at height of season: 8

Owner: Roger Byrd

Manager: Mike Hurley

What Sets You Apart: Chivalry—we strive to meet customers outside. We’ve thought about having a

bellhop of sorts, but these guys are on top of it. It’s an internal bond with all of us here that we can

share everything and work out all issues effectively and create a consistent positive atmosphere that

everybody wants to be a part of. It’s like the family that keeps it together from the beginning that

grows stronger with time.